Higher Trust Before Payment
The "Zid Assurance" badge gives a direct impression that the store is trustworthy, directly impacting the purchase decision
Why did we launch "Zid Assurance"
After collaborating with the Ministry of Commerce in processing complaints with merchants and helping them resolve them, we noticed that many cases could have been resolved before reaching any escalation.
Zid Assurance: Optional Protection for Your Orders
A 100% optional service that we don't impose on anyone - ensures faster follow-up with the customer and proactive attention to all shipment updates, reassuring them that their rights are protected.
The Results:
- Increased order completion rate
- Reduced complaints and order cancellations
- Simplified customer service
- Increased trust between the merchant and their customer
How Does Zid Assurance Make Your Store Stand Out?
Benefits that directly impact performance and sales
Transparency That Reduces Follow-ups
The complete journey reaches your customer automatically... without them asking "Where's my order?"
Fewer Cancellations and More Sales
The clear experience reduces hesitation and increases the likelihood of customers returning and recommending your store.
Real-Time Tracking Without Any Intervention
Every update reaches your customer automatically without any effort or communication from you
Customer Service at No Cost
The service is entirely on Zid and we cover all costs of sending order status updates to customers and handle any complaints or inquiries
Why Should You Activate It and Not Miss the "Assurance" Badge?
Impact you'll notice from the first week; because simply:
- Increases order completion rates
- Reduces cancellations and complaints
- Strengthens customer relationship with the store and increases loyalty
- Highlights your store as a trusted option within the Zid network
Your Customer's Journey with Zid Assurance
Automated and direct tracking via WhatsApp, and all costs are on us
- 1
Order Received
- 2
Order Preparation
- 3
Shipping & Delivery
- 4
Order Delivered
Add a Competitive Advantage to Your Store Now
And make every order more trustworthy, and every customer more loyal